News and Events   AS SEEN ON TV Watch the Commercial   Serving Home Owners Since 1993   eSign Electronic Document Delivery   Local Closing   Convert Your Adjustable Rate   FHA Home Financing Privacy Policy We consider customer confidentiality and privacy two of our highest priorities. We are constantly striving to take every possible measure to safeguard them. To affirm our commitment to confidentiality and privacy, PennWest Home Equity Services Corp sets forth the following principles. These apply to whichever method of interaction with the PennWest you choose, whether it is through our corporate office, telephone, mailed correspondence, or through the Internet. We continue to recognize and respect your expectation of privacy and security regarding your personal and financial affairs. Our policies and procedures are designed to safeguard information regarding your accounts both in accordance with strict internal security controls and confidentiality policies and with all applicable laws and regulations. We collect, retain, and use information about you only where we reasonably believe it will help administer our business, comply with applicable law, protect against fraud, or make available special offers of products or services from PennWest Home Equity Services Corp which we feel may be of interest to you. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable law. If you have provided personal identifying information via e-mail (such as name and address), the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties. We collect standard non-identifying information about visits to the pages of our website, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site usage. We do not collect personal identifying information about visitors to the information-only pages of our website. We practice established high standards to protect the accuracy and completeness of customer information in accordance with reasonable commercial standards. We take appropriate action to investigate customer inquiries regarding information the customer believes to be incorrect. Our procedures are designed to take steps in a timely manner to correct information determined to be inaccurate. We have procedures and security levels that limit employee access to personally identifiable information to those employees whose responsibilities at PennWest Home Equity Services Corp require them to have such information about you. We educate our employees about the importance of confidentiality and customer privacy and we take appropriate disciplinary measures to enforce our employees' privacy responsibilities. We maintain strict security standards and procedures to prevent unauthorized access to information about you. We regularly update and test our technology to improve the protection of your information and to ensure the integrity of that information. We do not reveal specific information about your accounts or other personally identifiable data to third parties for their independent use, unless: you authorize it, the information is provided to help complete a transaction initiated by you, the information is reported to a reputable credit bureau or similar information reporting agency, or, the disclosure otherwise is lawfully permitted or required. We expect and require any third party vendor or service company that we hire to adhere to the same privacy principles that we have established for ourselves. They agree to safeguard our information about you and your products and services and abide by applicable law. We reserve the right to modify or change our privacy policy and associated procedures. Changes may be made at any time to the information herein without prior notice. PennWest Home Equity Services Corp is committed to protecting your privacy. Comments, questions or complaints concerning your privacy should be directed to: PennWest Home Equity Services Corp Vice President of Compliance 551 Main Street Johnstown, Pa 15901 Telephone: (814) 288-0800 or toll free (800) 446-7240 Facsimile: (814) 288-1785         Customer Service: Toll Free: 1.800.446.7240 Local: 814.288.0800 Fax: 814.288.1252 PennWest Home Equity Services Corp. 551 Main Street Johnstown, PA 15901 1.800.446.7240   PennWest Home Equity Services Corp  |   Privacy   |   Terms of Use   |   Licenses and Notices  |  Do not Call Policy  |  Best Practices   PennWest Home Equity Services Corp. is licensed by the Pennsylvania Department of Banking and is an Equal Housing Lender. We provide home loans as a residential mortgage lender in 11 states through out the United States. We strive to provide our customers with exceptional service experiences and an easy mortgage process along with low mortgage rates. **Refinancing, taking out a home equity loan or debt consolidation may increase the total number of monthly payments and the total amount paid when compared to your current situation possibly resulting in higher overall costs. By refinancing your existing loan, the total finance charges may be higher over the life of the loan. * Zero Lender Fees program applies to owner occupied residential 1st mortgages secured by a lien against your property. Minimum loan amount is $125,000.00. Offer is subject to underwriting approval. Not all applicants will be approved. Full documentation & property insurance required. Terms, conditions and restrictions apply. Some up front fees apply that are credited back at funding. *Third party fees apply. Borrower is responsible for new loan interest costs, outstanding property liens, taxes, insurance, appraisal, association fees, title insurance, private mortgage insurance, certifications, settlement fees, and any elected loan discount points. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. Copyright © PennWest Home Equity Services Corp 2008. All rights reserved.